# Receipt printing doesn’t work – what to check?

If you're having trouble printing receipts from your ERP system, there are a few common causes worth checking.

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### Fiscal printer problems

- **cairo.DESK does not see the fiscal printer:**
    
    
    - **Problem**: The "ready" status is not checked. This may mean:
        
        
        - The fiscal printer cable is unplugged.
        - The fiscal printer is not turned on.
        - Damaged printer.
        - Damaged printer cable.
        - Damaged port on the computer.
    - **Solution**: Check the above points.
- **cairo.DESK – receipt is not printing:**
    
    
    - Check the following:
        
        
        - If the item name on the receipt does not exceed 39 characters. If it exceeds, shorten the item name (from the general item data or from the receipt item level → **ITEM NAME CORRECTION**). It is also possible to fill in the fiscal item name if you do not want to change the main item name in the system.
        - If the item on the previous receipt was not printed with a different VAT rate.
        - If the item name does not contain special characters, such as "$", "&", etc.