Receipt printing doesn’t work – what to check?

If you're having trouble printing receipts from your ERP system, there are a few common causes worth checking. 

 

 Fiscal printer problems 

 

 

 cairo.DESK does not see the fiscal printer: 

 

 

 Problem : The "ready" status is not checked. This may mean: 

 

 

 The fiscal printer cable is unplugged. 

 

 

 The fiscal printer is not turned on. 

 

 

 Damaged printer. 

 

 

 Damaged printer cable. 

 

 

 Damaged port on the computer. 

 

 

 

 

 Solution : Check the above points. 

 

 

 

 

 cairo.DESK – receipt is not printing: 

 

 

 Check the following: 

 

 

 If the item name on the receipt does not exceed 39 characters. If it exceeds, shorten the item name (from the general item data or from the receipt item level → ITEM NAME CORRECTION ). It is also possible to fill in the fiscal item name if you do not want to change the main item name in the system. 

 

 

 If the item on the previous receipt was not printed with a different VAT rate. 

 

 

 If the item name does not contain special characters, such as "$", "&", etc.