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Receipt printing doesn’t work – what to check?

If you're having trouble printing receipts from your ERP system, there are a few common causes worth checking.

Fiscal printer problems

  • cairo.DESK does not see the fiscal printer:

    • Problem: The "ready" status is not checked. This may mean:

      • The fiscal printer cable is unplugged.

      • The fiscal printer is not turned on.

      • Damaged printer.

      • Damaged printer cable.

      • Damaged port on the computer.

    • Solution: Check the above points.

  • cairo.DESK – receipt is not printing:

    • Check the following:

      • If the item name on the receipt does not exceed 39 characters. If it exceeds, shorten the item name (from the general item data or from the receipt item level → ITEM NAME CORRECTION). It is also possible to fill in the fiscal item name if you do not want to change the main item name in the system.

      • If the item on the previous receipt was not printed with a different VAT rate.

      • If the item name does not contain special characters, such as "$", "&", etc.

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